At Ground Force International, we are committed to delivering reliable products, clear support, and dependable after-sales service. We stand behind the brands we represent and work closely with our dealer network and manufacturing partners to ensure warranty claims and repairs are handled fairly, efficiently, and in accordance with manufacturer guidelines.

Products found to be faulty within the applicable manufacturer’s warranty period will be assessed and, where approved, repaired or replaced in line with the manufacturer’s specifications. If a product cannot be repaired or replaced within a reasonable timeframe, a credit may be issued at Ground Force’s discretion.

All warranty and repair requests must be initiated through the authorised dealer where the product was originally purchased. Dealers are best placed to assist with initial troubleshooting, confirm warranty eligibility, and verify proof of purchase. Where possible, issues will be assessed in store using product manuals and manufacturer guidance before proceeding further.

To qualify for warranty assessment, the product must be within the manufacturer’s warranty period and accompanied by valid proof of purchase. If the product is outside the warranty period, or proof of purchase cannot be provided, paid repair options may still be available.

Where a product is not covered by warranty, Ground Force may offer a repair service subject to assessment. A minimum repair assessment fee of $150 plus GST applies. Where required, a repair quote will be provided via the dealer before any work proceeds. If the product cannot be repaired, it will be returned to the dealer at no additional charge.

If inspection or repair is required, a Return Merchandise Authorisation number will be issued. The product must be returned with a completed RMA form, securely packaged, and clearly labelled with the RMA number. Products received without a completed RMA form may be held until the required information is provided. If documentation is not received within fourteen days, the product may be returned to the dealer.

Once received, products are assessed by Ground Force technicians or, where required, forwarded to the manufacturer for repair. Repairs are prioritised for completion in Australia where possible, however some products may require overseas assessment. All repaired products are tested prior to return.

Ground Force aims to complete repairs within five business days where possible, with the full process taking up to fourteen business days. These timeframes are indicative only and are not guaranteed.

Customers are responsible for freight costs when returning products to the dealer or distributor. Where applicable, Ground Force will cover express freight for the return of repaired products.

Warranty periods vary by brand and product. Thermal products carry a three-year warranty, with an additional year available for Nocpix products if registered through the Nocpix website, subject to manufacturer confirmation. Armytek products carry a ten-year warranty for metal-cased products, a three-year warranty for plastic-cased products, and a twelve-month warranty for batteries. Red Shield products carry a five-year structural warranty and a twelve-month warranty on electronic components. All other products carry a twelve-month warranty unless otherwise specified.

Warranty coverage does not apply to damage caused by misuse, unauthorised modification, neglect, accidental damage, or normal wear and tear. All warranty claims remain subject to manufacturer assessment and approval.

To assist with processing a warranty or repair request, customers should ensure product details, serial numbers, proof of purchase where available, a clear description of the issue, and current contact details are provided at the time of lodging the request.

If you have any questions regarding warranty coverage or the repair process, please contact your authorised Ground Force dealer, who will liaise with our team to guide you through the next steps.