Shipping policy

Shipping and Delivery

Thank you for shopping with Ground Force International. This Shipping Policy explains how orders placed through our Shopify website are processed, shipped, and delivered.

Order Processing

Once your order is placed, we will review and process it as soon as reasonably possible. Order processing times may vary depending on product availability, order volume, payment confirmation, and operational requirements.

Please ensure that all shipping details provided at checkout are accurate and complete. Ground Force International is not responsible for delays, failed deliveries, or additional costs caused by incorrect or incomplete shipping information provided by the customer.

Orders over $500 may require additional verification before, during, or after the order is placed to ensure security and prevent fraudulent activity

Shipping Rates

Shipping charges, where applicable, will be calculated and displayed at checkout before you complete your purchase. Shipping rates may vary depending on the delivery location, order size, product weight, shipping method, and carrier availability. Signature on delivery is added to all shipments for a flat fee of $2.95

Unless expressly stated otherwise, product prices do not include shipping, handling, customs duties, taxes, import fees, or any other additional charges that may apply to your order.

Dangerous Goods and Express Post Restrictions

Some products sold by Ground Force International may be classified as Dangerous Goods (DG) or may otherwise be subject to transport, carrier, aviation, or regulatory restrictions. Certain items cannot be shipped using all freight services or to all delivery locations. Australia Post maintains conditions for prohibited and restricted items and requires compliance with applicable Dangerous Goods requirements.

Where a product is classified as Dangerous Goods or is otherwise restricted:

Express Post services may not be available.
Air freight services may be prohibited.
Alternative shipping methods may be required.
Additional transit times may apply.
Delivery to some locations may not be available.

If a customer selects a shipping option that is unavailable or unsuitable for the products ordered, Ground Force International reserves the right to change the shipping method to a compliant transport service. Where necessary, we may contact the customer regarding alternative shipping arrangements prior to dispatch.

Express Post delivery timeframes are subject to carrier network availability, operational requirements, and Dangerous Goods restrictions. Express Post services are not available for all products, destinations, or shipment types. Australia Post's Express Post service also requires compliance with Aviation Security and Dangerous Goods declarations.

Ground Force International reserves the right to refuse, delay, cancel, or modify shipment methods where necessary to comply with transport, aviation, postal, safety, or regulatory requirements.

Delivery Times

Delivery times shown at checkout or provided in order communications are estimates only. We do not guarantee delivery dates or delivery timeframes.

Shipping and delivery may be affected by circumstances outside our control, including but not limited to carrier delays, customs processing, weather events, public holidays, supply chain disruptions, incorrect shipping information, or other events beyond our reasonable control.

Carrier Responsibility and Risk of Loss

Once an order has been transferred to the shipping carrier, delivery responsibility passes to the carrier. To the fullest extent permitted by law, Ground Force International is not liable for shipping delays, delivery failures, loss, theft, or damage caused by the carrier after the order has been handed over for shipment.

Title and risk of loss for products pass to the customer once the products are transferred to the carrier.

International Shipping

At this stage, We do not offer International Shipping.

If international shipping is offered, customers are responsible for any customs duties, import taxes, tariffs, brokerage fees, or other charges imposed by the destination country. These charges are not included in the product price or shipping cost unless expressly stated at checkout.

Customs authorities may delay delivery. Ground Force International is not responsible for delays caused by customs inspections, customs clearance, or import regulations.

Order Tracking

Where tracking is available, tracking information may be provided after your order has been shipped. Tracking updates are provided by the shipping carrier and may take time to appear or update.

Incorrect Address or Failed Delivery

If an order cannot be delivered because the customer provided an incorrect or incomplete address, failed to collect the parcel, or was unavailable to receive delivery, the customer may be responsible for any additional shipping, return, redelivery, or handling costs.

Lost, Delayed, or Damaged Shipments

If your order is significantly delayed, lost, or arrives damaged, please contact us at info@groundforce.com.au as soon as possible. We may require photos, tracking details, order information, or other evidence to assist with carrier investigations.

While we will make reasonable efforts to assist you, we are not responsible for delays or issues caused by shipping carriers or events outside our control.

Changes to This Shipping Policy

We reserve the right to update, change, or replace this Shipping Policy at any time by posting the updated version on our website. The version published on the website at the time of your purchase will apply to your order.

Shipping Contact

For shipping questions, please contact us at:

Ground Force International
Email: info@groundforce.com.au

Shipping policy

Your cart

AUSTRALIA’S MOST TRUSTED DEALER NETWORK.

Our Brands

Company

Support

Choose options